Refund requests must be made within 14 days of delivery date. After 14 days from delivery date you must contact Smart Tray Customer Service to determine the best course of action. Spracht will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under Smart tray oneyear limited warranty policy will be replaced at Smart Tray cost. See "Returning ProductsUnder Warranty," below, for information on warranty returns.